Keeping employees at work is core to our business.
Early intervention is key to absence management, particularly in the management of musculo-skeletal and mental health conditions.
It is important that these two conditions (which lead to the highest levels of sickness in the public sector) are seen early so that treatment can be accessed as soon as possible
We see employees rapidly, providing management with same-day reports. We stay in direct contact with managers by telephone and arrange case conferences for complex and sensitive cases.
We continue to provide advice until cases are resolved, giving managers the specific information they need to manage absence and performance.
Our team always includes specialists in mental health and musculoskeletal conditions. As well as providing best care for employees, this ensures we deliver authoritative advice to management.
Where employees are not fit for all of their duties full time, we always advise on workplace adjustments, particularly under the Disability Discrimination Act (2005).
In most management policies, trigger points for referral to occupational health services are given as 28 days. We encourage managers to make referrals after five days’ absence if the individual has not yet returned to work.
This applies the principle that 98% of absentees return to work within 5 days. Our philosophy therefore is to ensure these 2% of cases do not become long-term health problems.